What's with Telecom at the moment?

I went to their website a week or so back & enquired via a form about linking two voicemail inboxes (they can do it, but they charge double, defeating the purpose) and broadband for SunnyO.

They sent me a reply with some information & asking me some questions. So I answered the questions & replied to the email - telecomsupport@custhelp.com. Messages to this email address bounce.

So I tried emailing the name of the person who replied - victoria.fitch@telecom.co.nz.

Messages to victoria also bounce.

And there is no phone number in the message.

Limbo.

And feeling really confident that telecom can meet my needs... (NOT!).